Jeffrey Tefertiller is an executive specializing in Digital Transformation, CIO Advisory, Service Management, and Business Continuity. He has over 25 years of experience in technology leadership, with some sources stating up to 30 years.
Throughout his career, he has held roles as a Chief Information Officer (CIO) and Senior Technology Executive. He is recognized as an ITIL Expert (v3) and a leader in the Enterprise Service Management (ESM)/IT Service Management (ITSM) community. His expertise includes leading initiatives and organizations with large global teams, managing a broad span of control, and handling P&L responsibilities across various industries, including Health Insurance, Financial Services, and Federal Government.
Jeffrey Tefertiller is known for his ability to simplify complex problems and develop solutions for diverse audiences, from C-level executives to all levels of an organization. He is a strong believer in using analytics and metrics to measure success and identify improvement opportunities.
He is also a prolific author, having written several books on IT Service Management, including ITSM for Leaders, Turning Fragility Into Agility, and ITSM in the Outsourced World of IT. Additionally, he shares his professional knowledge through a weekly podcast and a YouTube training channel with hundreds of videos on IT and ITSM leadership.
He is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.
He has an MBA from Oklahoma State University.
Beyond his professional work, Jeffrey Tefertiller has also been a youth basketball coach for over twenty years, demonstrating a passion for helping the next generation develop into confident leaders.
Turning Fragility Into Agility: The C-Suite Blueprint for Solving Service Delivery